NEED FOR EFFECTIVE PUBLIC GRIEVANCES REDRESSAL STRESSED

Panaji: August 22, 2015 …. The North Goa District Consumer Protection Council meeting discussed various problems of consumers and emphasized the need of effective public grievances redressal by Departments in order to avoid litigations in North Goa Taluka.

The meeting was held in the Conference Hall of the Collectorate, North Goa District, Panaji-Goa recently.

 Additional Collector and District Magistrate Mr. Swapnil Naik who presided over the meeting has taken keen interest to take cognizance of the various Government department issues that were raised by the Residents & Consumer forum representative of their concerned area on behalf of the North Goa District Consumer Protection Council. The Dy Collector Shri Vinayak Volvoikar was also present for the meeting.

 Representatives of various Government Departments like Police, FDA, Commercial forces, Transport, etc and also of Central Government Department like BSNL, AIR, Doordarshan were present for the meeting. Members of various consumer councils were also present.

 Shri Roland Martins, GOACAN, stated that the minutes of the meeting will be sent to all the concerned officials of the Government Offices who have attended the meeting and also who have not attended the meeting, within 8 days to resolve the issues discussed in regards to the welfare of the public needs during the meeting in order to comply the Action Taken Report to the North Goa District Consumer Protection Council.

 Mr. Martins also stated that the Information which is generated is not reaching the people. Further, one of the members of the Council complained that the Advertisement fonts published in the newspaper are small and therefore the senior citizen find it difficult to read.

  The North Goa Council asked the concerned Officials to send the awareness report to the Department of Information whenever issues were raised during the meeting in regard to publicity for publication in the newspaper.

  Shri Martins explained in a simple way by giving example to the concerned officers of the respective departments/ offices in order to sort out the problems of the consumer/citizen at their respective local/district in North Goa at the earliest.  

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